When Death Occurs

What To Do First

On behalf of the entire Allen Mortuary family, please accept our deepest sympathy on the loss of your loved one. A death fills the family with grief, and can immediately disrupt your lives. In addition, there are literally dozens of details that must be considered in order to plan a proper funeral. 

Our family at Allen Mortuary has prepared a kit, “What Do We Do First,” which will provide helpful steps to guide you through the many arrangement details that you and your family may need to address. Click on the button below to download a PDF of the “What Do We Do First” document.

At Home Without Hospice Care

When a death occurs at home, a family member or friend should contact emergency personnel (9-1-1). If unsure, please call Allen Mortuary at (209) 634-5829 and we will assist you in notifying the proper agencies. 

While Under Supervised Care

When a death occurs in a care facility, their staff will notify you and the necessary authorities. If the name of our funeral home has been left with them, the facility will notify our staff at the time of the death. We are available 24 hours a day and will respond promptly. 

If a loved one was in the care of a hospice program, a hospice representative will give family members instructions and procedures to follow. Following their release, hospice will contact Allen Mortuary. It is always a good idea for family to contact us as soon as possible so that we will be aware of the pending call from hospice. 

Set An Appointment

Please call us to set up an appointment with one of our caring and compassionate arrangement counselors. Our staff is available 7 days a week and appointments are usually scheduled between 9:00am and 3:00pm. It is advisable to make an appointment so we are prepared for your arrival with proper staffing and resources. We want to make this meeting as comfortable and stress-free as possible. 

Your Arrangement Counselor

Thinking through so many details and coordinating a service are tasks that can become overwhelming in a time of loss. Your arrangement counselors at Allen Mortuary are here to help deal with all the aspects of your loved one’s death and serve as an advisor, an administrator, a supporter and a friend.

When you visit us, the arrangement counselor will guide you through the entire arrangement process, explaining how you can create a memorable personal celebration of your loved one’s life. The arrangement process may include providing information for the official death certificate; scheduling the location, date and time of services or events; selecting a casket, urn or other items, preparing an obituary notice, scheduling transportation, and selecting casket bearers. You may also sign necessary authorizations or make arrangements to have them signed by the appropriate family members.

We encourage you to determine if your loved one has left any instructions about funeral arrangements he/she may have already made, purchased or prepaid. If time allows, please bring to your appointment any information you may have regarding prepaid or purchased services, such as insurance policies, certificates, etc., and any further wishes your loved one may have documented.

If you loved one was a veteran, please bring his/her discharge papers (such as Form #DD214) to your appointment.  For more information on veteran’s benefits, see our VETERAN’S BENEFITS page.

You also have the option of getting started on-line before you visit us.  Click the button below to get to our ONLINE ARRANGEMENT CENTER.  Whether you are planning for the future or your need is imminent, here you may fill in as much or as little information you would like sent to our arrangement counselors. Your submitted information will be imported into our systems, saving you precious time when you arrive for your appointment.  You will receive a confirmation email in return, letting you know that your information was successfully received.